Help with Synapse OS

Contact us

Email samrosengarten1@gmail.com. Tell us what you were doing, what you expected and what happened. If it is about the iPhone, iPad or Mac app, add the app version (More > About) and your device. Please do not send your password.

Signing in and your account

Use the email and password you chose. To create an account in the app, open Synapse, choose Get started, then Create my account. We email you a link to confirm your address: open it, then sign in.

Forgot your password? Choose "Forgot password?" on the sign-in screen and we email you a link to choose a new one. If no email arrives, check your spam folder, then write to us.

Joining a team: your team owner sends you an invitation by email. Open the link and sign in or create your account.

Deleting your account

In the apps, open More and choose Delete account. On the website, open Account and choose "Delete my account". This erases your login and your personal workspace, and hands the work you did in a shared team to that team. The privacy page explains exactly what is erased.

The on-device AI

Nova, the assistant, runs on your own device. In the apps you can download a small model once (More > Local AI); after that it works without sending anything to us. On the web, it talks to Synapse Bridge or Ollama on your computer.

If the assistant says it is not ready, open Local AI and check that a model is downloaded (apps) or that Synapse Bridge or Ollama is running (web).

Your data

What we store and where is on the privacy page. You can export a workspace from the Workspaces page on the website if you are its owner or admin.